Please note that original shipping will not be refunded for any returns. You may track your order at any time using the tracking number we provide to you after your order has been processed and shipped.įor USPS Standard Shipping, orders are shipped out through USPS, allowing us to offer fast delivery of items in 3-5 business days (excluding processing time) within the US.įor Two Day Shipping and Next Day Shipping, orders are shipped out through FedEx. Orders must be placed Monday through Friday by 1:00 pm EST otherwise, they will be processed on the following business day. Please keep in mind that FedEx delivers Monday through Friday only. Please also note that expedited shipping cannot be offered for P.O. *Please note that for all orders above $100.00, a signature will be required upon delivery. While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit. If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.Ĭlaims for damaged items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to with images of the damaged products. Claims received after 5 business days of delivery will not be processed. Please keep all damaged packaging materials, including the box and all inside contents. Dashing Diva will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier. The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. At Dashing Diva, we make every effort to process and ship your purchase swiftly, however, we cannot be held responsible for delays in transit during the holiday season. Please shop early to ensure your items are delivered on time. Please note that we are not responsible for any lost items. We understand that sometimes things can get lost along the way.
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